Refund policy

Returns

We gladly accept requests for a return within 2 weeks of the date the item is delivered to you. Please email return requests to hello@tackandtweed.com. Items must arrive back in the same condition they were sent, with every tag that was attached when we sent it, including the brand's original tags if the item came with them.

No refund will be given if a return is requested outside this window, or if the item is missing any tag that was attached when we sent it, has been damaged or shows excessive use. However, the item may be eligible for reconsignment. Email us at hello@tackandtweed.com for details.

To request a return, email hello@tackandtweed.com, and we will send you a return request. We'll issue your refund within 7 to 10 business days after we receive your return. For any special requests or needs, please contact us.

Items that can't be returned

For safety and hygiene reasons, and to be fair to our consignors, the following items are final sale. They cannot be returned or exchanged unless they arrive damaged or are not the item you ordered:

• Helmets, new or pre-owned, for safety reasons. A helmet's protection can't be verified once it has left our hands.
• Bits, for hygiene reasons.
• Safety vests that have been used, or whose air cartridge has been used.
• Items marked Final Sale or Closeout.
• Gift cards and store credit.
• Some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

To be fair to our consignors and to be eligible for a full refund, returned items must be received within the return window and in the same condition in which they were shipped. Items that show additional wear, use, damage, staining, odors, dirt, pet hair, alterations or other changes in condition beyond what was disclosed at the time of purchase may be subject to a handling and restoration fee of up to 25% of the purchase price.

If a returned item is unsellable or significantly different from its original condition, the return may be denied. In that case, the item may be returned to you at your expense.

We carefully document and photograph all items before shipment to ensure a fair and consistent evaluation of returns.

Once your return is received and inspected, we will email you to let you know we received it and whether your refund was approved. If it is approved, we'll issue your refund to your original method of payment within 7 to 10 business days after we receive your return. Your bank or card company may take a few extra days to post it.

You can choose to receive your refund to your original form of payment, or as store credit with a small thank-you bonus ($5).

Late or missing refunds

If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, since it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If more than 15 business days have passed since we received your return and you still haven't received your refund, please contact us at hello@tackandtweed.com.

Sale items

Items marked Final Sale or Closeout cannot be refunded. Other items, including items that have been discounted, may be returned under this policy.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at hello@tackandtweed.com and send your item to: 255 Quaker Road (Cottage), Chappaqua, NY 10514, United States.

Otherwise, the fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.

Shipping returns

To return your item, mail it to: 255 Quaker Road (Cottage), Chappaqua, NY 10514, United States. Please send us the tracking information so we can confirm we received it.

You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping we provide will be deducted from your refund.

Depending on where you live, the time it takes for an exchanged item to reach you may vary.

If Tack and Tweed authorizes a return as a one-time exception, the return will be issued as store credit only and may be subject to a 15% restocking fee, which may apply to extra-large or hard-to-ship items. Original and return shipping charges are non-refundable.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Damages and issues

Please inspect your order when it arrives, and contact us right away if the item is defective or damaged or you received the wrong item, so we can evaluate the issue and make it right.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason and without giving a justification. As above, your item must be in the same condition you received it, unworn or unused, with every tag that was attached when we sent it and in its original packaging. You'll also need the receipt or proof of purchase. We will notify you once we've received and inspected your return and let you know whether your refund was approved. If it is approved, you'll be refunded to your original payment method within 7 to 10 business days after we receive your return. Please remember that your bank or credit card company may take some time to process and post the refund.